Peak hours can make or break the member experience. When the line at the front desk stretches out the door, climbers notice.
Start by encouraging online waivers before arrival, so first-time visitors aren’t filling out forms at the counter. Self check-in for members frees your staff to focus on new guests and day pass sales.
Finally, look at your data. Knowing exactly when your rush starts helps you staff the desk with the right number of people at the right time.
