Redpoint HQ stands out by offering flexibility and customization tailored specifically for climbing gyms. Key features include:

• Customizable membership and program plans
• Targeted marketing and promotions using customer segments
• Integrated POS, retail, and inventory management
• Multi-facility management with centralized control
• Data-driven reporting to optimize gym performance

Redpoint HQ was built by a team of climbers and software experts with decades of experience in both the climbing industry and software development. Our team includes gym owners, software engineers, and industry veterans who understand the unique challenges of running a climbing gym. From custom-built software solutions to hands-on climbing experience, our developers are passionate about creating tools that make gym management easier and more efficient.

Redpoint HQ partners with Fiserv, one of the world’s largest and most trusted credit card processors. Our standard processing rates are 2.8% + $0.20 per transaction, with interchange+ rates available for those who prefer more flexible pricing options.

To ensure a seamless transition, all credit card information is securely migrated from your current processor to Fiserv, eliminating any disruption to your payment processing as you switch to Redpoint HQ.

Yes! Redpoint HQ offers highly customizable membership and program plans. You can set up flexible pricing, benefits, and schedules to meet the specific needs of your gym. Whether you offer tiered memberships, personal training packages, or day passes, Redpoint HQ allows you to tailor plans to your business model, giving you full control over your gym’s offerings.

Redpoint HQ includes powerful marketing tools to create personalized campaigns for specific customer segments. You can set up discounts, special offers, or member pricing for targeted groups, such as students or local residents. The platform also supports document verification for promotions, making it easy to verify eligibility for discounts or special offers.

Yes, Redpoint HQ comes with a fully integrated POS system that makes retail transactions seamless. This system allows you to manage sales, promotions, gift cards, and payment processing in one place. It also integrates directly with inventory management to help you track and manage your gym’s products and retail items.

Redpoint HQ offers a robust inventory management system that makes tracking your gym’s products easy. The platform allows you to create purchase orders, receive inventory, transfer stock, and perform inventory counts. You can also apply targeted pricing and promotions to specific products or customer segments to drive retail sales.

Yes! Redpoint HQ is designed to support multi-facility management. Whether you have multiple locations or plan to expand, Redpoint HQ allows you to manage all facilities from one central platform. You can update pricing, promotions, and member experiences across all locations with ease. The system also provides centralized reporting and analytics to help you track performance across all sites.

Yes, Redpoint HQ is a web-based platform, which means you can access it from any device with an internet connection. The modern, fast, and responsive interface works across desktop, tablet, and mobile devices, allowing you to manage your gym from anywhere, at any time.

Redpoint HQ offers a wide range of flexible billing options, including:

• Weekly, monthly, or rolling billing cycles
• Fixed-date billing for specific membership start dates
• Support for prepaid programs or subscription-based models

These options allow you to tailor your billing structure to suit the needs of your members and gym.

Redpoint HQ provides dedicated customer support to assist you with any questions or issues. Our team is available via phone, email, or live chat to help with onboarding, setup, and any other inquiries. We’re committed to ensuring you get the most out of your Redpoint HQ experience.

Yes, Redpoint HQ is designed to integrate seamlessly with your existing hardware. Most computers, tablets, scanners, receipt printers, cash drawers are compatible with Redpoint HQ to ensure a smooth transition.

Getting started with Redpoint HQ is simple! You can reach out to our team for a demo or schedule a consultation. We’ll help you set up the platform and customize it to fit your climbing gym’s needs, ensuring a smooth and efficient implementation.